Hey, I’m Jess
Creating intuitive, human-centered experiences that bridge user needs and business goals
Featured Projects
eVisit
Introduced an insession dial pad for video healthcare sessions to eliminate session drop offs and seamlessly connect to and navigate IVR systems without leaving the visit.
Keeping Providers Connected: Dial Pad Insession
↓40%
Time to locate dialpad
↓60%
Fewer hesitations
5/5
Provider Preference
From Voice to Face to Face: Audio to Video
eVisit
Created a workflow that would allow for participants of telehealth visits to convert from an audio session to a video session seamlessly without needed to launch a new visit.
0
Sessions lost during transition
100%
Audio Fallback Presevations
↓62%
Reduction in manual data re-entry through auto-population
Telephony
eVisit/ Bluestream Health
coming soon…
Bluestream Health
I designed a color contrast accessibility reference guide that mapped brand colors to WCAG standards, enabling teams to quickly assess compliance and design accessible interfaces with confidence.